How We Handle Your Data: A Structured Privacy Summary
Privacy is not an afterthought at LuckyBoom. Below we break down exactly what personal data we collect, why we collect it, and the legal grounds that justify each use. Every field listed is something you will encounter during registration, gameplay, or withdrawal.
Categories of Personal Data We Collect
| Category | Examples of Fields Collected | Purpose of Processing | Legal Basis |
|---|---|---|---|
| Identity | Full name, date of birth, nationality, photo of passport or ID card | Verify your age and identity; comply with anti-money laundering (AML) and know-your-customer (KYC) regulations | Legal obligation (Gambling Act, AML directives) |
| Contact | Email address, home address, phone number | Send account notifications, process withdrawals, provide customer support | Contract performance (to deliver your account services); legal obligation (record-keeping) |
| Financial | Debit/credit card number, bank account details, e-wallet email, cryptocurrency wallet address | Process deposits and withdrawals, prevent fraud, facilitate payouts | Contract performance (to execute transactions); legitimate interest (fraud prevention) |
| Gameplay | Bet history, game types played, session start/end times, win/loss amounts, bonus usage | Manage your account balance, calculate loyalty Stardust, detect problem gambling patterns, ensure fair play | Contract performance (to operate the platform); legal obligation (responsible gambling monitoring) |
| Technical | IP address, browser type and version, operating system, device model, cookie identifiers | Maintain website security, optimise mobile responsiveness, analyse site performance | Legitimate interest (security, analytics); consent (for non-essential cookies) |
Your Rights and How to Exercise Them
Under applicable data protection law, you have the following rights regarding your personal data. We will respond to any request within the legally required timeframe.
- Right to access: request a copy of the data we hold about you.
- Right to rectification: correct inaccurate or incomplete data.
- Right to erasure: ask us to delete your data, subject to legal retention periods (e.g., for AML records).
- Right to restriction: limit how we process your data in certain circumstances.
- Right to data portability: receive your data in a structured, machine-readable format.
- Right to object: object to processing based on legitimate interest, including direct marketing.
To exercise any of these rights, email us at support@luckyboom.com. We may ask for proof of identity before fulfilling your request.
Data Retention and Security
We retain personal data only as long as necessary for the purposes described above or as required by law — typically five years after account closure for regulatory compliance. All data is transmitted over SSL-encrypted connections and stored on secured servers. We never sell your data to third parties.
If you have concerns about problem gambling, we offer self-exclusion via email and deposit limits. You can also contact independent support organisations listed in our Responsible Gambling section.